What payment methods do you accept?
We accept all major credit and debit cards, including American express. We also accept
contactless and cash payments.
Do I need a patch test?
A patch test is required at least 48 hours before any colouring service.
You will require a patch test if:
You have never had your hair coloured at our salon
You have coloured your hair at home since your last visit
You have had a colouring service at another salon since your last visit
You have suffered from COVID-19 since your last visit
Please note: Sensitivity to hair colour ingredients can change over time and may be affected by
the use of other hair care products or illness.
What happens if I am late to my appointment?
We understand that not everything can always go to plan, such as traffic or emergencies that
can make you unintentionally late for your appointment. We ask that you call us, if safe to do so,
to inform us that you’re running late. We will do our best to accommodate you and either go
ahead with your appointment or, on a rare occasion, reschedule.
Do I have to book an appointment?
We do recommend that you book an appointment to avoid disappointment, however we do offer
walk in appointments, subject to availability. If there is not a stylist available when you come in,
we will let you know the next available time. We cannot offer walk in appointments for colour
services unless a patch test has been carried out 48 hours prior. This also stands for perming
services, as a strand test is required before carrying out perming services.
How do I know what services I need?
We recommend all new customers to come in for a complimentary consultation to discuss all
options, whether you need advice or inspiration with colour or styling. Existing customers are
also welcome to have one at any time. Consultations usually last around 15 minutes.
How do I book an appointment?
You can either book online using our website contact form, or by following the link to use our
booking portal. Alternatively, you can call us or pop in.
When booking a colour service, you are required to have a patch test at least 48 hours prior. If
you need a patch test, we will inform you and then your appointment will be
scheduled/confirmed once the patch test has been carried out.
No payments will be taken through our website. You may be asked for a deposit to secure your
appointment, however we will contact you directly if this is necessary.
What’s your cancellation policy?
At John Peter and Company, we completely understand that plans can change and emergencies
are unavoidable. What we do ask is that you could let us know if you are unable to attend your
appointment at least 24 hours prior. You can do this by either calling us on 01730 262047 or
get in touch using the contact form.
